Plain statements about what we are and are not.

2. Statement under 28 C.F.R. § 542.16(a)

Federal regulation 28 C.F.R. § 542.16(a) provides that no person may submit a Request or Appeal on the inmate's behalf. Truthworks does not submit, file, transmit, or sign any administrative remedy request, appeal, statement, or grievance for any person in custody. Truthworks prepares documents. The person in custody reviews, signs, and files each document personally through the channels the facility provides. Truthworks may assist the person in preparing a request or appeal in the manner the regulation permits, and does nothing beyond that.

3. No guarantee of outcome

Truthworks makes no promise, guarantee, or prediction about the result of any hearing, appeal, grievance, records request, or any other matter, and makes no promise about any sanction, finding, expungement, placement, program, or release date. Any turnaround time we state (for example, 48 or 72 hours) is a commitment about when we deliver our prepared documents after receiving the records we need. It is not a promise about what happens after the person files them. Anyone who promises you an outcome in a federal disciplinary matter is not being honest with you.

4. Privacy notice

What we collect. When you complete intake we collect your name, relationship, phone, and email; the name and register number of the person in custody; facility details; dates and codes from the incident report; which documents you have; how you heard about us; and your consent and acknowledgments. We collect additional records only as needed to do the work you engage us for.

How we use it. To respond to your inquiry, run a conflicts check, compute deadlines, prepare documents, and communicate with you. We do not sell personal information and do not share it with marketers.

Text messaging (SMS) data. If you opt in to text messages, Truthworks Reentry Project uses your mobile number only to send the messages described in the SMS Terms below. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile information and SMS consent are not shared with any third party or affiliate for marketing or promotional purposes.

Where it lives. Intake and case records are stored in access-controlled cloud systems used by the practice. Payment is processed by Stripe; we do not store card numbers.

Who sees it. Truthworks team members working on your matter; a supervising attorney for anything marked for legal review; and, only with your direction, the independent attorney you engage. We disclose information when required by law.

Your choices. You may ask us to correct or delete your information at any time by writing to [email protected], subject to records we must keep to complete engaged work or meet legal obligations.

This website. The site uses no advertising trackers. Fonts load from Google Fonts, which may record your IP address as part of serving them.

5. SMS Terms (text messaging program)

Program name. Truthworks Reentry Project inquiry and callback notifications, operated by TransLink Support Network Inc, operating as Truthworks Reentry Project.

What the program sends. If you opt in, we send text messages about your inquiry and scheduled callbacks: confirmation that we received your inquiry, the day and time window of a callback, and brief updates on records you have asked us to request. We do not send marketing or promotional texts.

Frequency. Up to 6 messages per month. Message frequency varies with the activity on your inquiry.

Cost. Message and data rates may apply. Check with your carrier for details.

HELP and STOP. Reply HELP to any message for help, or contact us at (470) 470-5476 or [email protected]. Reply STOP to any message to opt out at any time; you will receive one final message confirming you have been unsubscribed, and no further texts will be sent. Reply START to opt back in.

How you opt in. By checking the separate, optional text-message consent box on our intake form after entering your mobile number. Consent to texts is not a condition of any service.

Carriers. Carriers are not liable for delayed or undelivered messages.

Privacy. See the Privacy Notice above. We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes.

Support. (470) 470-5476 · [email protected]